Dan Steinman is an expert in Customer Success and the Chief Evangelist of Gainsight.
Listen out for:
00:50 Background
4:10 How to figure out if you are the right person to run the startup across the stages
15:20 How teams and people evolve across the stages
19:40 How to help your employees to stretch across the company’s growth
22:20 How Customer Success evolves as the company grows
28:30 The Subscription Economy vs. The Consumption Economy
32:40 Usage-Based Pricing
37:20 How to determine your value metric
46:20 How much to spend on Customer Success