Andrew Michael is the Founder and CEO of Avrio and the host of Churn.FM.
Listen out for:
00:50 Background
2:50 Developments in the Churn space
5:40 Best practices
8:10 Upselling: mistakes and best practices
10:50 Pricing: Are you charging too much?
11:40 How the different departments influence churn
15:35 Aligning the departments
16:45 Andrew’s experience at Hotjar and Success Stories
21:00 How Customer Success can prevent churn
23:45 Tool Stack for Customer Success
28:20 Final thoughts and recommended content
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