Leaders of Growth

#11 Andrew Michael on Churn

October 25, 2021 Arthur Nobel
#11 Andrew Michael on Churn
Leaders of Growth
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Leaders of Growth
#11 Andrew Michael on Churn
Oct 25, 2021
Arthur Nobel

Andrew Michael is the Founder and CEO of Avrio and the host of Churn.FM.

 
Listen out for:

00:50 Background

2:50 Developments in the Churn space

5:40 Best practices

8:10 Upselling: mistakes and best practices

10:50 Pricing: Are you charging too much?

11:40 How the different departments influence churn

15:35 Aligning the departments

16:45 Andrew’s experience at Hotjar and Success Stories

21:00 How Customer Success can prevent churn

23:45 Tool Stack for Customer Success

28:20 Final thoughts and recommended content

 

Like this episode?


 Get your copy of the Leaders of Growth book on Amazon and learn from 47 first-hand stories on Growing Companies Across Series A to C: https://amzn.to/3w7hygA

All proceeds of the book will be donated to Princess Maxima Centrum.

Subscribe to our podcast on iTunes, Spotify or Google Podcasts and stay tuned.

Show Notes

Andrew Michael is the Founder and CEO of Avrio and the host of Churn.FM.

 
Listen out for:

00:50 Background

2:50 Developments in the Churn space

5:40 Best practices

8:10 Upselling: mistakes and best practices

10:50 Pricing: Are you charging too much?

11:40 How the different departments influence churn

15:35 Aligning the departments

16:45 Andrew’s experience at Hotjar and Success Stories

21:00 How Customer Success can prevent churn

23:45 Tool Stack for Customer Success

28:20 Final thoughts and recommended content

 

Like this episode?


 Get your copy of the Leaders of Growth book on Amazon and learn from 47 first-hand stories on Growing Companies Across Series A to C: https://amzn.to/3w7hygA

All proceeds of the book will be donated to Princess Maxima Centrum.

Subscribe to our podcast on iTunes, Spotify or Google Podcasts and stay tuned.