In this episode, Arthur Nobel, our host and Principal at Knight Capital, interviews Katie Christian, Head of Customer Success at Calendly, the leading platform in automated scheduling.
Listen out for:
- 00:50 Background
- 2:32 What is Customer Success
- 4:18 Lessons from scaling a fast-growing company
- 6:28 How to prevent churn
- 9:36 Growth pains and how to deal with them
- 11:20 CS in B2B vs. B2C companies
- 13:36 Scaling Customer Success
- 17:39 Metrics
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