#9 Katie Christian on Customer Success
In this episode, Arthur Nobel, our host and Principal at Knight Capital, interviews Katie Christian, Head of Customer Success at Calendly, the leading platform in automated scheduling.
Listen out for:
- 00:50 Background
- 2:32 What is Customer Success
- 4:18 Lessons from scaling a fast-growing company
- 6:28 How to prevent churn
- 9:36 Growth pains and how to deal with them
- 11:20 CS in B2B vs. B2C companies
- 13:36 Scaling Customer Success
- 17:39 Metrics
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